Refund Policy

At MixaMart, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help with a clear and fair refund process.

 

🛍️ Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return, items must be unused, in original condition, and in original packaging.

• To start a return, please contact us at hello@mixamart.shop with your order details and reason for return.

 

💳 Refunds

• Once we receive and inspect your returned item, we’ll notify you by email.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• Please note: It may take additional time for the refund to appear in your account, depending on your bank or payment provider.

 

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping method to ensure safe delivery of the returned product.

 

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable goods (e.g., opened oils or incense)

• Personal care items (if unsealed)

• Customised or special-order items

 

❓ Need Help?

If you have any questions about your return or refund, feel free to reach out:
📧 hello@mixamart.shop